Published May 6, 2025
At Imperial Lexis Kuala Lumpur, every booking and check-in marks a step into the future with a fully digitalised guest journey. Guests will enjoy a seamless, paperless experience that begins with an online pre-arrival check-in process or, alternatively, on-site digital check-in at the front desk, all powered by Canary Technologies. Digital payment options are available almost everywhere within the property, with transaction records and proofs securely digitalised for easy access and safekeeping.
Guests can authorise and approve charges quickly, accurately, and securely through digital signatures on their own devices, eliminating the need for printing, faxing, or scanning. Throughout their stay, guest communications — including bookings, billings, and service requests — are automated through digital platforms, allowing dining, spa treatments, leisure activities, room service, laundry, and housekeeping needs to be fulfilled seamlessly.
In the privacy of their rooms and suites, guests can also access comprehensive directories and guides for in-room dining, offers, and services through AI-powered solutions by Vouch Technologies, further reducing the need for printed materials. Whether relaxing in their rooms or by their private pools, guests can experience a modern, eco-friendly stay supported by state-of-the-art technology.
