Frequently Asked Questions
Experience the beach vacation of a lifetime at Lexis Hotels & Resorts, where private pools, exceptional dining, and exciting water sports are all part of the adventure.
Here you will find all the FAQs on our beach resort to enhance your getaway. Whether you want to upgrade your villa to overlook the sea, arrange airport transportation, book spa treatments and tours, or discover the best place for family dining, you’ll find it all right here.
For more information, please contact us.
- How do I know if my reservation is confirmed?
A reservation confirmation email with a booking confirmation number will be sent to the registered email once the booking is confirmed. In certain cases, such as during high occupancy or peak periods, a booking confirmation number will be delivered over the phone, followed by an email at a later date.
Booking confirmation is only valid subject to payment being received by the hotel within 24 hours. Otherwise, booking will be released without prior notification after 24 hours.
- Why is the hotel not bookable although the calendar is not crossed?
On some days, especially on high frequented and festive dates (Christmas, Hari Raya, Chinese New Year etc.), it may happen that the hotel has to be booked with a minimum length of stay. Some special rates and packages also require a minimum stay. In these cases, please try different arrival or departure dates or contact the hotel directly.
- Where can I see the booking conditions?
The booking conditions will be shown in the booking process under every rate. You will also find them in your booking confirmation email.
- Why did I not receive a booking confirmation?
In very rare cases, it may happen that you do not receive a booking confirmation due to technical issues, although you preceded the booking until the end and the amount has been reserved on your credit card. In this case, please contact our Reservations team, as follows, who will retrieve your booking and re-send the booking confirmation:
● Imperial Lexis Kuala Lumpur: email here
● Lexis Hibiscus Port Dickson and Lexis Suites Penang: email here
● Grand Lexis Port Dickson: email here
● Lexis Port Dickson: email here
- Can I cancel only certain parts of my reservation (for example one of the two booked rooms)?
If you wish to cancel a part of your reservation, please contact the hotel directly. Cancellation charges may apply, subject to our cancellation policy.
- What are promotion codes and how to use them?
A promotion code is a special key that allows guests to access confidential rates. To use it, simply go to “Book Now" section in the official websites of the hotel(s) and input the promotion code directly under the “Add Code" box.
- What happens if my plans change and I forget to change or cancel my reservation?
Unfortunately, if you fail to cancel your reservation, you will be charged a minimum of one night’s room charge and tax, billed to the credit card supplied during the reservation process.
As indicated in our Terms & Conditions, a penalty charge will be imposed in the event of no-shows. Cancellation policies are displayed during the reservation confirmation process and are also listed in the booking confirmation email you receive upon confirming your reservation.
- What are your cancellation policies?
Should there be a change in your travel plans, kindly inform us in advance. All direct bookings made through our official websites with our Best Flexible Rate can be cancelled/amended without any charges until 14 days before the check-in date. Cancellations/Amendments made less than 14 days before the check-in date will have no refund.
Our promotion rates do not permit any changes or cancellation, the same applies for reservations made through booking.com or other similar websites.
- Am I eligible for a special rate in your hotel?
Yes. We offer promotions and special rates year-round and they are updated regularly on our Offers page.
- How old must I be to reserve a room?
Generally, the minimum age to reserve a room is 18 years old. A person of the minimum age requirement must be present at check-in and become a registered guest in the room.
- I made a reservation with my travel agent/online booking platform and have questions regarding policies or cancellations.
Adjusted terms and conditions may be applicable to your reservation. We kindly advise you to contact your travel agent/your online booking platform’s customer service agents regarding your reservation.
- How can I book a group stay?
Any booking of 10 rooms or more is considered a group and must be reserved via a member of our Sales Team. Please contact our Sales Office by calling +603 2082 0333 or by emailing them here and one of our team members would be delighted to assist you.
- I’m having trouble making an online reservation. Is there a number I can call for help?
In case any issues arise during the reservation process, please call our Reservations Team as follows:
● Imperial Lexis Kuala Lumpur, Lexis Hibiscus Port Dickson and Lexis Suites Penang: +603 2083 0933
● Grand Lexis Port Dickson and Lexis Port Dickson: +606 653 2000
- Who can I contact about changes to an existing reservation?
Please contact our in-house reservations team as follows for assistance with existing reservations:
● Imperial Lexis Kuala Lumpur: email or +603 2083 0933.
● Lexis Hibiscus Port Dickson and Lexis Suites Penang: email or +603 2083 0933.
● Grand Lexis Port Dickson: email or +606 653 2000
● Lexis Port Dickson: email or +606 653 2000
- Can I make a reservation for myself using someone’s else credit card?
Yes, you can, but only if you have the cardholder's permission. In this case, when making your reservation, please note the cardholder’s name and confirm that you have permission to use their card.
Please be aware that the hotel(s) may also require further authorization from the cardholder. In the case of no-shows/late cancellations, any penalties will be charged to the card provided.
- Can I make a reservation without a credit card?
A valid credit card is required to guarantee your reservations until your arrival date. Your credit card will not be charged until you arrive at the hotel unless the hotel requires prepayment or a deposit prior to your arrival. Prepayment, deposit and cancellation requirements will be stated during the online confirmation process as well as in your booking confirmation email.
- I booked through a third-party, is everything pre-paid?
In most cases, rooms and taxes are pre-paid on third-party reservations but guests are still responsible for any applicable incidental deposit upon check-in.
- Where can I find room descriptions?
Descriptions of the different room types can be viewed during the online room reservation process or the individual Rooms & Suites pages of each hotel as follows:
● Imperial Lexis Kuala Lumpur Room & Suites page
● Lexis Hibiscus Port Dickson Room & Suites page
● Lexis Suites Penang Room & Suites page
● Grand Lexis Port Dickson Room & Suites page
● Lexis Port Dickson Room & Suites page
- What is the room rate? What taxes and/or additional charges apply?
Room rates and availability are displayed on the individual Rooms & Suites pages of each hotel during the online reservation process. The total rate, including additional charges and taxes, appears in your reservation summary. Rates displayed do not include charges for special requests.
- How will I know if the room I have selected is available?
Upon selecting your desired check-in and check-out dates, only available room types will appear during the reservation process.
- We are a large party with children; can we get extra beds/cribs in the room?
Extra beds and rollaway beds are not available in Lexis Hibiscus Port Dickson, Lexis Suites Penang, Grand Lexis Port Dickson and Lexis Port Dickson.
However, children below 13 years old stay for free using the existing bedding configuration. Cribs and infant tubs are available upon request but are subject to availability.
Additional person(s) must be declared and registered at the Front Desk upon check-in. Any additional person(s) above the maximum number of occupants as per hotel policy is chargeable at the discretion of the hotel.
- Can I choose a specific room online?
No. You can choose a specific room type but exact rooms are assigned only upon check-in and are subject to availability.
- Upon arrival, can I upgrade my room?
Yes, you may request for a room upgrade during check-in, additional costs apply and subject to room availability.
- Do you have connecting rooms?
We do not have the option of connecting rooms. However, adjoining rooms can be requested upon arrival and are subject to availability.
- What type of beds are offered?
We offer king and queen-sized beds, as well as day beds in our rooms. The types of beds vary according to room type and hotel.
- Does my room come with a pool or steam room?
Both Lexis Hibiscus Port Dickson and Lexis Suites Penang feature a private pool and steam room in every room.
Grand Lexis Port Dickson water villas come equipped with its own private pool and feature glass panels on the floor, through which guests can get a glimpse of the shimmering sea water and underwater life beneath.
Lexis Port Dickson doesn’t come with a private pool. However, guests are welcomed to use the public pool.
- Can I have extra toothbrush sets in my room?
All of our rooms come with amenities for two (2) persons. Additional amenities may be available upon request.
- What does the pricing include?
All the facilities listed under room or rate type are included in the price. You can see if breakfast or anything else, such as taxes, are included by clicking your selected rate or room.
Rates are confirmed in Malaysian Ringgit (MYR), based on the exchange rate used by the hotel and are subject to exchange rate fluctuations.
- How do I get the best deal?
When booking direct at Imperial Lexis Kuala Lumpur, Lexis Hibiscus Port Dickson, Lexis Suites Penang, Grand Lexis Port Dickson and/or Lexis Port Dickson, we guarantee that you enjoy the best available room rates with an additional discount once you sign up and unlock our Book Direct Benefits. For additional information, please visit our Unlock Book Direct Benefits page.
- What credit cards do you accept?
We accept the following cards:
- VISA
- Mastercard
- American Express
- UnionPay
- I am entering my credit card details. When will I be charged?
All reservations require full payment for the entire duration of stay, and prepayment is to be made at the time of booking. Payment will be charged to the credit card provided and is non-refundable. If the credit card provided cannot be charged or is declined, the hotel reserves the rights to void the booking even though a confirmation has been issued.
Credit card charges are subject to additional currency conversions by banks or credit card companies, which are not within the hotel’s control and may impact the total amount charged to your credit card.
- Why do I need to give my credit card details?
A valid credit card is required to guarantee your reservations until your arrival date. Your credit card will not be charged until you arrive at the hotel unless the hotel requires prepayment or a deposit prior to your arrival. Your credit card will only be charged if you have requested a prepaid room or in accordance with our cancellation policy.
- Do I have to pay a deposit with my credit card?
Please note that upon check-in, you will be requested to make a deposit for incidental expenses, such as food, beverages, spa treatments and other services, that may incur during your stay by a valid credit card pre-authorization.
- Are my credit card details safe?
In accordance with the Personal Data Protection Act 2010 (PDPA), we are committed to ensure the privacy of your information. The details you provide are relayed over a secured server and will be used for business services only.
- Do you accept mobile online payment systems?
We accept a range of online payment systems at our hotel. All consumption bills can be charged to your room number, and be paid via the mobile online payment system at the front desk during check-out.
- I will not be going anymore. Can my friend use the booking?
Yes, this may be done simply by changing the name of the reservation. Contact the hotel as soon as possible to do this, or else the hotel reserves the right to refuse check in.
- What do I need to bring to be able to check-in?
A valid form of government-issued identification is required to check-in along with a valid form of payment, such as a major credit card. The cardholder’s name and details are to match the details of the guest checking in. Government-issued identifications include driver licence, passport or IC.
For e-vouchers redemption, a printout of the redeemed e-voucher must be presented upon check-in.
For bank transfers or cash deposits, a copy of the payment slip must be sent to the hotel via fax or e-mail with the booking reference number for record purposes. Kindly present the original copy of the payment slip as proof of payment upon check-in at the hotel.
- If the reservation is under my name, can someone else check-in on my behalf?
To ensure customers’ safety and accuracy, we suggest contacting our Reservations Team ahead, as follows, to inform us of any changes in your reservations:
● Imperial Lexis Kuala Lumpur: email or +603 2083 0933.
● Lexis Hibiscus Port Dickson and Lexis Suites Penang: email or +603 2083 0933.
● Grand Lexis Port Dickson: email or +606 653 2000
● Lexis Port Dickson: email or +606 653 2000
For someone to be able to check-in on your behalf, they must be at least 18 years of age and must be in the system as an authorized guest. A deposit for the full stay will also be collected at check-in.
- I will be arriving earlier/later than the stated check-in time. Can I still check-in?
Standard check-in time is at 3:00pm. Request for early check-in is subject to availability. Every guest is welcome to explore our hotel while we store your luggage until your room is ready for check-in.
- I want to check-out after the stated check-out time. What should I do?
Standard check-out time is at 11:00am. A late check-out can only be arranged with the hotel and is subject to availability. You can inquire on the probability at the front desk upon arrival. A nominal charge may apply for late check-out.
- How do I check-out?
Guests may either settle their bill the night before their check-out or go directly to the front office by 11:00am to finalise their accounts.
- Can I have my luggage sent to my room once I reach your hotels?
Our bellmen are always available at your service. You can drop off your bags to the bellmen before check-in at the main lobby, and your bags will be delivered to your room at no additional charge.
- Is your hotel pet-friendly?
No, pets are not allowed within our guest rooms and the hotel's compound.
- Do you allow smoking at your hotels?
All of our hotels are smoke-free. Non-smoking guests can now enjoy an ultra-fresh smoke-free environment in all the hotel rooms, restaurants and public areas. Guests who wish to smoke may do so at the balcony area in their own rooms.
Persons who smoke in smoking-prohibited areas can be fined RM10,000 or jailed up to two years by the Malaysian government. While guests who are found smoking in enclosed areas of their rooms will be subject to a cleaning fee.
- Can I cook or bring outside food to my room?
Our hotel rooms are not designed for in-room cooking. Please refrain from using any electrical or cooking appliances that can potentially cause a fire hazard. Cooking in the rooms and bringing outside food, including durians and mangosteens, are also strictly prohibited at the hotel.
- Are there items you do not allow guests to bring to their rooms?
In addition to external cooking devices and outside food, we do not permit any firearms, weapons, explosive devices or drugs. Guests who bring such items will be turned away from our hotel.
- Are hoverboards, skateboards or similar items allowed?
In the interest of the safety of our guests, the use of hoverboards, skateboards and similar items is not allowed anywhere within our hotel property.
- Can I fly my drone at your hotels? What are your rules regarding flying drone there?
For the privacy and safety of our guests, the unauthorized operation of aerial mechanical devices such as drones that fly, hover or suspend from ground level is strictly prohibited in the hotel premises.
This prohibition on drone use extends to any drones launched or operated from the hotel, as well as drones launched from any property outside of the hotel boundaries; used for any purpose whatsoever, whether for commercial or personal use, including but not exclusive to still photography, filming or videotaping. Unless written authorization from the Management is obtained for the purpose of marketing or promotion.
Any violation of this policy may result in confiscation of the equipment. Violators may be liable for any damages, including but not limited to, physical or personal injuries, property damage and/or violations of privacy.
- Can I film or conduct photoshoots at your hotels?
Commercial photography or video shoots is strictly not permitted without expressed written authorization from the hotel management. Guests may however shoot non-commercial photography or video for their own personal use (with no professional equipment and lighting) in their rooms or on the hotel’s ground, but must respect the privacy and well-being of other guests in the area.
Requests to use any area of the hotel as a location for commercial photoshoots or filming, as well as special occasion/wedding shoots should be directed to our Marketing department via email. All commercial photography/videography requests will be reviewed and approved based on occupancy, availability and content.
Kindly note that unauthorized professional photographers/videographers who are not guests of the hotel will be asked to leave the hotel immediately.
- Can I make special requests?
The hotel staff will do their best to accommodate your requests. However, such requests are subject to availability at the time of your check-in to the hotel.
- Do you have a dress code?
Cotton or lightweight clothing is suitable at our hotel. It is preferred to avoid immodest clothing at our public areas and restaurants, and to abide by our strict swimwear policy at our public pools.
- Can I use the emergency staircases?
Except in emergency situations, please refrain from using the emergency staircases, entering areas where there are machineries or other areas where guests and visitors are not permitted. Otherwise, you will be charged for any damage to the hotel’s property caused by you or your visitors.
- What is your tipping policy?
All tips and gratuities are included in the service charge taxes of your booking. Additional gratuities are most welcome by our staff should their services exceed your expectations.
- Can I still use the hotel facilities once I’ve checked out?
Yes, there are many facilities that can be used on the day you check out. All guests are welcomed to dine in at our restaurants and enjoy the activities that are available at their own cost.
- How can I provide feedback on my stay?
We welcome all feedback. After your stay, please feel free to provide us a review on the following pages:
● Google Reviews: Imperial Lexis Kuala Lumpur, Lexis Hibiscus Port Dickson, Lexis Suites Penang, Grand Lexis Port Dickson, Lexis Port Dickson
● TripAdvisor: Imperial Lexis Kuala Lumpur, Lexis Hibiscus Port Dickson, Lexis Suites Penang, Grand Lexis Port Dickson, Lexis Port Dickson
● Facebook: Imperial Lexis Kuala Lumpur, Lexis Hibiscus Port Dickson, Lexis Suites Penang, Grand Lexis Port Dickson, Lexis Port Dickson
- If I lose my key card, my key card does not work or I need additional key cards, what do I need to do?
In the event that your key card does not work or is lost, please contact the Front Desk for a new or updated key.
- Do you provide Wi-Fi service?
Complimentary Wi-Fi services are available at our public spaces, restaurants and rooms in the hotel.
- Is drinking water provided?
Yes, we provide drinking water to guests in their rooms. Coffee and tea-making facilities are also provided in every room.
- Are there any wheelchairs provided?
Wheelchairs are available only for first aid purposes in case of an accident. Our rooms, restaurants and lobbies are wheelchair-friendly. Most areas within the hotel are flat by nature, so it will not be difficult to move around in a wheelchair. We will also do our utmost best to accommodate and accompany guests with special needs.
- Is housekeeping available at the hotels?
Yes, rooms are serviced upon request, or as per the hotel’s sustainability practices.
- Is laundry service available?
Yes, with great pleasure we offer laundry service on request. There is a laundry bag and printed form with directions placed in the closet of your room for this purpose.
- What amenities are included in the rooms?
Coffee and tea-making facilities, air-conditioning, bespoke bath and hygiene amenities, electrical safe, hot/cold showers, interactive TV, mini bar, complimentary drinking water, iron and ironing board, hairdryer, bathrobes, slippers, and “Room to Reception” dialling are all standard amenities.
- Do you have international adaptors?
Yes, we can provide international adaptors upon request, subject to availability. Please call the Reception desk to place your request.
- Is there a swimming pool?
We have public swimming pools for guests’ use. Do not leave young children unattended. Please note that we have no lifeguards on duty and usage of the pool is at your own risk.
Guests can also enjoy their very own private pool in the comfort of their own rooms at Lexis Hibiscus Port Dickson, Lexis Suites Penang and Grand Lexis Port Dickson.
- Are there towels provided?
Towels are provided in our rooms. In order to help us conserve the environment, towels will not be changed daily during your stay at the hotel. Should you need more towels or require a change of towels, please feel free to contact our Housekeeping desk. These towels are to be used exclusively in the rooms only. If you need towels for outside use, they are available at our public pool area.
- Are lifeguards on duty?
No, we do not have lifeguards on duty at our public pools or the beach. Although we will try to keep an eye on things, the sole responsibility for your safety as well as that of your children and guests still lies on you. Be vigilant and use your best judgment.
- How can I plan a special event?
Our hotels offer several exceptional venues for weddings, special occasions, meetings and incentive events. Guests have a pick from a range of grand ballrooms to create a dramatic setting for weddings, meetings and events.
We also have Boardrooms and several Meeting Rooms that are ideal for business and press conferences, seminars and meetings. If you require an LCD projector, flip charts, speakers, microphones, paper, pencils, and drinking water while using our event spaces and meeting rooms, prior reservations must be made.
For all your event planning needs, please contact us at:● Imperial Lexis Kuala Lumpur: +603 2082 0333 or email here
● Lexis Hibiscus Port Dickson: +603 2082 0333 or email here
● Lexis Suites Penang: +604 628 2888 or email here
● Grand Lexis Port Dickson: +603 2082 0333 or email here
● Lexis Port Dickson: +603 2082 0333 or email here
- Can I host my wedding at one of your hotels?
All of our hotels provide a one-of-a-kind backdrop for an unforgettable wedding celebration with your family and friends. Each wedding we host enjoys unparalleled personalised attention to ensure guests get the wedding of their dreams.
For all your wedding planning needs, feel free to contact us at:
● Imperial Lexis Kuala Lumpur: +603 2082 0333 or email here
● Lexis Hibiscus Port Dickson: +603 2082 0333 or email here
● Lexis Suites Penang: +604 628 2888 or email here
● Grand Lexis Port Dickson: +603 2082 0333 or email here
● Lexis Port Dickson: +603 2082 0333 or email here
- Is there a secure place to keep valuables?
In-room electronic safes are included in all hotel rooms and suites for your use and convenience. Kindly note that our hotel is not liable for unattended personal belongings or valuable items left in public areas or unsecured in your rooms.
- Do you have a concierge service?
Yes, our concierge desk strives to offer you an exceptional hospitality experience. They will be your first point of contact for any questions that you may have, offering you assistance in coordinating on-site and off-site services.
- How do I request for special arrangements for celebrations and special occasions?
Let us know about your special occasion and we will be happy to curate a custom experience for you. In-room decorations can be arranged, and wine, champagne, flowers, cakes and other amenities can be purchased to be placed in your room. Special decoration packages by the hotel are available via advance requests from guests, and are subject to charges.
For enquiries, please contact the Reservations teams for the hotels at:
● Imperial Lexis Kuala Lumpur: +603 2082 0333 or email here
● Lexis Hibiscus Port Dickson and Lexis Suites Penang: +603 2082 0333 or email here
● Grand Lexis Port Dickson: +603 2082 0333 or email here
● Lexis Port Dickson: +603 2082 0333 or email here
- What kind of items do you sell at your lobby shop inside the hotels?
We have local confectionery, clothing, souvenirs and original goods.
- I left something at one of your hotels, can you help me find it?
If you forget something on site, we can get them back to you within approximately one month, if it is found. There is a minimum fee for this service plus the cost of shipping. The actual fee may vary according to delivery charges and your location. When you contact us in regard to your lost item, we will require a shipping address and credit card information for payment.
- Where can I eat?
A delectable array of dining experiences awaits you at our hotels. Please note that food and beverages purchased outside any of the hotel(s) are not permitted.
Imperial Lexis Kuala Lumpur
Roselle Coffee House, Coralz Cafe and Poolside Bistro offer an extensive range of cuisines including local and international fare.
Lexis Hibiscus Port Dickson
Roselle Coffee House, UMI Japanese Restaurant, and Wave Dining offer an extensive range of cuisines including Japanese, local and international favourites. You can also choose from a delicious array of menu choices including buffet, ala carte and set menu options.
There is also Coralz Bistro – the ideal venue for guests to enjoy freshly brewed coffee or tea, delicious freshly baked goods or a scoop of ice-cream while gathering with friends.
Please note that food and beverages purchased outside the hotel are not permitted. For more dining information, you may visit our Dining page.
Lexis Suites Penang
Roselle Coffee House and UMI Japanese Restaurant offer an extensive range of cuisines including Japanese, local and international favourites. You can also choose from a delicious array of menu choices including buffet, ala carte and set menu options.
There is also Sky Terrace – an open-air concept dining space, where guests will be able to unwind and enjoy the remarkable view from way up high.
Grand Lexis Port DicksonRoselle Coffee House and UMI Japanese Restaurant offer an extensive range of cuisines including Japanese, local and international favourites. You can also choose from a delicious array of menu choices including buffet, ala carte and set menu options.
There is also Pool Cafe – the best place to enjoy some light bites after a few invigorating laps in the outdoor swimming pool.
Lexis Port Dickson
Head to Aqua Coffee House for a wholesome breakfast freshly prepared by our chefs, then satisfy your cravings with the wide selection of tempting local and international cuisines for lunch and dinner.
This all-day dining outlet provides both an air-conditioned dining space, as well as an al-fresco seating option so you can enjoy your selection of mouth-watering dishes while enjoying the fresh sea breeze by the poolside. - Do you offer vegetarian dining options or cater to special dietary needs?
We serve an extensive menu to suit all tastes and dietary needs. If you have any food allergy or dietary restrictions, please inform our hotel ahead of time or at check-in, so we can better assist you.
- Do your restaurants serve alcohol?
In accordance with the local government guidelines, we do not serve alcohol in our restaurants which are operational during daytime except our bars. Guests can enjoy specially-concocted cocktails and specialty alcoholic beverages at our bars.
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Do you offer premium branded spirits?
Yes, cocktails made with international and national premium branded spirits are yours to enjoy at our bars. A variety of specialty spirits and bottles, such as champagnes and first-rate wines are available for purchase.
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Are there age requirements for entering bars in the hotels?
Yes, you must be 18 years of age or older to enter our bars.
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Is there room service?
Yes. Room service is available.
- What type of water sports are available at your hotels?
Lexis Hibiscus Port Dickson offers a variety of motorized and non-motorized water sports, which are available daily at 9:00am to 7:00pm (last call at 6:30pm). Some of the water sports activities that are available are Jet Ski, Kayak, Flyboard, Banana Boat (4 to 7 pax), Sea Flying Fish, Sea Yellow Duck and Island Hopping.
Water sports activities are subject to weather conditions.
- How do I get around the hotels?
Explore Lexis Hibiscus Port Dickson, Grand Lexis Port Dickson or Lexis Port Dickson with a bike adventure. Hop on a rental bike and explore the vast grounds at your own pace with these several options:
Lexis Hibiscus Port Dickson
(Available from 7:00am to 9:00pm daily)
● Single Bicycle and Children Bicycle
● Tandem Bicycle
● Fat-Tire Bike
● Harley Bike
● 3-Wheeler e-Bike
Lexis Port Dickson & Grand Lexis Port Dickson
(Available from 8:00am to 12:00pm and 4:00pm to 8:00pm daily)
● Tandem Bicycle
● Bicycle
● E-Scooter
Please note that bikes and e-scooters cannot leave the hotel premises and are subject to availability. We also have complimentary buggies to take you from the main lobby to your villa or chalet.
- Do you have kid-friendly activities?
Yes, absolutely! Children will love Kidz World, our dedicated kids club, located in Lexis Hibiscus Port Dickson and Lexis Suites Penang. Visually stimulating, Kidz World is a fun enclosed playground where toddlers will have great fun with their friends while exploring a range of activities designed to introduce them to new experiences including sand art, mug painting, henna tattoo, face painting, batik painting and so much more.
They can also have fun at Grand Lexis Port Dickson and Lexis Port Dickson with other activities including:
● Train Ride
● Mini Cars
● Crazy Cart
● Merry-Go-Round / Carousel Ride
● Fishing & Crabbing
● Volleyball
● Beach Soccer
- I want to keep up my fitness routine whilst on holiday. Does the hotel have a gym? If so, what kind of equipment does it have? What are the hours?
Yes. Our gym offers free weights, weight-training machines and cardiovascular machines including cross-trainers and treadmills.
- During my vacation, I’d like to enjoy some relaxing face and body treatments. Do you have a spa?
Imperial Lexis Kuala Lumpur, Grand Lexis Port Dickson, Lexis Hibiscus Port Dickson and Lexis Suites Penang feature our signature spa – LexSpa, where you can indulge in a wide variety of wellness rituals, face and body treatments and relaxing massages, all performed by an expert team of massage therapists and beauticians.
- What if I am late for my spa appointment?
If you must reschedule or cancel your appointment, please notify the spa at least 12 hours before your scheduled appointment to avoid being charged.
- How do I make payment for your spa services?
All major credit cards and cash with proper identification are accepted. Spa services can also be charged to your hotel bill. For your convenience, payment is accepted prior to treatments at the time of check-in.
Please present discounts, gift vouchers and gift certificates at the time services are rendered. Discounts do not apply to spa packages, promotions, special events or holidays.
- Do you have live music?
We have live performance most nights at our bars.
- How can I arrange tours and excursions outside the hotels?
You may schedule tours, activities and other services upon arrival at our Concierge desk.
- What attractions are nearby? What is the best way to get there from the hotels?
Imperial Lexis Kuala Lumpur
The hotel is located in the vicinity of popular places of interest such as the Petronas Twin Towers, Bukit Bintang, Kwai Chai Hong, Jalan Alor, Suria KLCC, The Starhill, Central Market, The Zhongshan Building, Merdeka Square, and Masjid Jamek.
Lexis Hibiscus Port Dickson | Grand Lexis Port Dickson | Lexis Port Dickson
These hotels are located nearby numerous key attractions, including Blue Lagoon beach, Cape Rachado, Tanjung Tuan Recreational Forest, Lukut Fort & Museum, Army Museum, PD Ostrich & Pets Show Farm, Upside Down House Port Dickson and Lukut town.
Lexis Suites Penang
Some of the key attractions near the hotel include the Bukit Mertajam Recreational Forest, Made In Penang Interactive Museum, Penang War Museum, Penang Floating Mosque, Penang Wonderfood Museum, Penang Hill, P. Ramlee’s House, Pinang Peranakan Mansion, Cheong Fatt Tze Mansion, Chew Jetty, Kek Lok Si Temple, Escape Adventure Theme Park and Batu Ferringhi.
Please contact the Concierge desk in the respective hotels to find out how to get to these attractions.
- Where are the hotels located?
Imperial Lexis Kuala Lumpur
Imperial Lexis Kuala Lumpur is nestled along Jalan Kia Peng within the Golden Triangle. It is within walking distance from Petronas Twin Towers and an hour’s drive away from Kuala Lumpur International Airport.
Lexis Hibiscus Port Dickson
Lexis Hibiscus Port Dickson is nestled along Port Dickson’s pristine Pasir Panjang beach and overlooking the Straits of Malacca. It is a convenient one and a half hours’ drive from Kuala Lumpur and a pleasant three-hour drive from Singapore.
Lexis Suites Penang
Lexis Suites Penang is located 4.8km or a 10 minutes’ drive from Penang International Airport. It is located right next to a yellow bus terminal building and facing the local school SJK (C) Yang Cheng.
Grand Lexis Port Dickson / Lexis Port Dickson
Both Grand Lexis Port Dickson and Lexis Port Dickson are easily accessible via the North-South Expressway and Seremban-Port Dickson Highway (SPDH). It is a convenient one-hour drive from Kuala Lumpur and a pleasant three and a half hours’ drive from Singapore.
- How far are the hotels from the airport?
Imperial Lexis Kuala Lumpur
The hotel is an hour’s drive away from Kuala Lumpur International Airport.
Lexis Hibiscus Port Dickson
The hotel is located one hour 14 minutes’ drive away from Kuala Lumpur International Airport.
Lexis Suites Penang
The hotel is a 10 minutes’ drive from Penang International Airport.
Grand Lexis Port Dickson / Lexis Port Dickson
Both hotels are located an hour’s drive away from Kuala Lumpur International Airport.
- Is parking available at the hotels?
Yes, we offer guest-only free parking.
- How can I find out if the hotel offers a shuttle service to the airport and how do I book it?
Our hotels offer shuttle service at an additional charge. Once you have made your reservation, you can arrange the airport shuttle directly with our Concierge desk in the respective hotel. The hotel’s contact information is listed in your booking confirmation email. Please remember to have your flight details ready.
- Can I charter a car for a day?
Yes, you can. Advance reservation is required and rates vary according to the car type and destination. Please check with our Concierge desk in the respective hotel to find out more.
- Do you provide coach service to and from Singapore?
Yes, we currently have two Coach partners: Golden Coach Express Pte Ltd and KKKL Travel & Tours Pte Ltd, to our hotels in Port Dickson.
Golden Coach Express Pte Ltd
From Singapore (Depart at 8:30am from City Plaza and 9:00am from Holiday Inn Atrium)
Estimated arrival time at Lexis Hibiscus Port Dickson – 1:30pm
(Departure: Daily except Wednesdays)
From Port Dickson (To City Plaza and Holiday Inn Atrium)
Departs at 3:30pm from Lexis Hibiscus Port Dickson
(Departure: Daily except Wednesdays)
For more information, please contact:
Golden Coach Express Pte Ltd
Address: 317 Outram Road #01-13 Concorde Shopping Centre,,
Singapore 169075
Contact: +65 6737 6293
KKKL Travel & Tours Pte Ltd
From Singapore (Depart at 7:45am from Textile Centre)
Estimated arrival time at Lexis Hibiscus Port Dickson – 12:45pm
(Departure: Daily except Tuesdays and Wednesdays)
From Port Dickson (To Textile Centre)
Departs at 2:45pm from Grand Lexis Port Dickson. Estimated arrival time at 8:00pm.
(Departure: Daily except Tuesdays and Wednesdays)
For more information, please contact:
KKKL Travel & Tours Pte Ltd
Address: 200 Jalan Sultan, Textile Centre, #01-09,
Singapore 199018
Contact: +65 6294 8909 / +65 6348 6909
- When is the best time to travel to your hotels?
Imperial Lexis Kuala Lumpur
Imperial Lexis Kuala Lumpur is enjoyable all year long. However, the preferred time to visit is during the dry season from May to July. Weather remains hot, and it rains almost throughout the year in Kuala Lumpur. Temperature ranges between 30°C to 35°C during the day and 25°C to 29°C during the night.
Lexis Suites Penang
Lexis Suites Penang is enjoyable all year long. Penang experiences a tropical climate throughout the year, where it is generally warm and humid, and rains heavily between August and November. However, the preferred time to visit is between mid-November to mid-February, when the climate is fairly cool which is conducive for sightseeing. Temperature ranges between 20°C to 30°C.
Lexis Hibiscus Port Dickson | Grand Lexis Port Dickson | Lexis Port Dickson
Our hotels in Port Dickson are enjoyable all year long. However, the preferred time to visit is during dry season, from January to February. March to December is the wet season, with April experiencing the highest average temperature and October is monsoon season. Temperature ranges between 20°C to 30°C.
- How do I contact you?
Imperial Lexis Kuala Lumpur
Telephone: +603 2177 1188 (Hotel)
Reservations: +603 2083 0933
Email:
Reservation enquiries
Sales & Marketing enquiries
Address:
Imperial Lexis Kuala Lumpur,
15 Jalan Kia Peng,
50450 Kuala Lumpur,
Malaysia
Connect with us via social media:
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Lexis Hibiscus Port Dickson
Telephone: +606 660 2626 (Hotel)
Reservations: +603 2083 0933
Email:
Reservation enquiries
Sales & Marketing enquiries
Address:
Lexis Hibiscus Port Dickson,
Pasir Panjang 71250,
Port Dickson, Negeri Sembilan,
Malaysia
Connect with us via social media:
Facebook | Instagram | TikTok
Lexis Suites Penang
Telephone: +604 628 2888 (Hotel)
Reservations: +603 2083 0933
Email:
Reservation enquiries
Sales & Marketing enquiries
Address:
Lexis Suites Penang
28, Jalan Teluk Kumbar,
11920 Bayan Lepas, Pulau Pinang,
Malaysia
Connect with us via social media:
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Grand Lexis Port Dickson
Telephone: +606 653 2000
Email:
Reservation enquiries
Sales & Marketing enquiries
Address:
Grand Lexis Port Dickson
Batu 2, Jalan Seremban,
71000 Port Dickson, Negeri Sembilan,
Malaysia
Connect with us via social media:
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Lexis Port Dickson
Telephone: +606 653 2000
Email:
Reservation enquiries
Sales & Marketing enquiries
Address:
Lexis Port Dickson,
Batu 2, Jalan Seremban,
71000 Port Dickson, Negeri Sembilan,
Malaysia
Connect with us via social media:
Facebook | Instagram | TikTok